Outsourcing Archives

5 Benefits of a Flat Fee IT Support Plan

by Anika Cook | Jul 12, 2022 | Cost Reduction, Medium Business, Outsourcing, Remote Working, Small Business, Support Plans

When you are looking for business IT support, you can find various types of contracts and agreements. You can choose from a break/fix plan, pay in advance for blocks of hours, or select a flat fee IT support contract which includes the majority, if not all, the things...

3 things your managed services provider (MSP) wants you to know

by Anika Cook | Dec 16, 2021 | IT Services, Managed Service Provider, Outsourcing

Are you considering bringing a MSP on board? Or perhaps you already have one. Either way, for you to truly benefit from your relationship with a MSP, you need to build a solid bond with them. As a MSP who has been in this business for long, I can tell you the 3...

An onsite inspection is part of a MSP’s job

by Anika Cook | Dec 14, 2021 | Backups, Business Continuity, Cloud, Disaster Recovery, Office Stories, Outsourcing

Managing your IT is not just sitting behind a desk remotely monitoring network status and taking support calls. A good MSP conducts periodic onsite inspections to ensure your facilities support your hardware infrastructure. Case in point, we were there when needed...

Assessing your MSP in the first appointment

by Anika Cook | Nov 29, 2021 | IT Services, Medium Business, Outsourcing, Small Business

Handing over your IT to a MSP is a major decision. Who do you choose and more importantly, how? While there’s no rulebook that will tell you exactly how to proceed, here are a few hints that can help you decide how invested your prospective MSP is into you. Assessing...

Higher goals get dragged down by Tech: The NPO story

by Anika Cook | Jun 8, 2021 | IT Services, Managed Service Provider, Medium Business, Outsourcing, Small Business

If you are a smaller Not-for-Profit, it is likely that your organization has been driven from its inception by individuals strongly motivated with a passion for their cause or humanitarian goal. As a result, it is also possible that the leadership has little interest...

What do businesses value most in an IT MSP?

by Anika Cook | Jun 3, 2021 | Backups, Business Continuity, Cloud, Cybersecurity, Device management, IT Services, Managed Service Provider, Medium Business, Microsoft 365, Outsourcing, Remote Working, Small Business

We recently asked our customers what they valued most in an IT MSP. Here’s what they said. How do your IT needs compare with this list? We asked our customers, here are their answers: Responsive support personnel – Efficiency and availability to work around...

5 Benefits of a Flat Fee IT Support Plan

3 things your managed services provider (MSP) wants you to know

An onsite inspection is part of a MSP’s job

Assessing your MSP in the first appointment

Higher goals get dragged down by Tech: The NPO story

What do businesses value most in an IT MSP?

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