In today’s disrupted business environment, many tech support companies are pushed to the limits of their capabilities. It’s important for you to know the signs your IT support provider has reached the limits of their abilities. Outsourced IT support should enable you to concentrate on what you do best, running your business. But, if your tech support provider isn’t able to keep up, your staff will become more distracted, less productive, and suddenly you are running your IT as well.

Signs your IT support provider isn’t performing well

  1. First Call Resolution Rate Decreases
  2. You Are shuffled Between Support Technicians
  3. You Experience Long Help Desk Wait Times
  4. They Have Instituted a Hiring Freeze
  5. Nothing New Is Happening
  6. Company Hierarchy Is Reorganized
  7. You are Presented with Unforeseen Charges
  8. Communication Stops or Slows
  9. No Long Term Goals Or Plans are Presented
  10. Employee Turnover Skyrockets

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