McCay Kiddy gains Hands-on flexibility
McCay Kiddy was saddled with a non-local service provider who subcontracted hosting and upper tier support to a third party, over which they had no control. They needed a flexible IT solution that would scale with their business.
Case Study
Overview
McCay Kiddy, a CPA firm that provides a wide variety of accounting, tax and audit services, was seeking out a new IT services provider. The fact that the existing service provider was not local was only part of Operations Manager Natalie Yutzy’s frustration. The company’s hosting platform was housed and managed by a second service provider that offered no options that fit McCay Kiddy’s needs.
This was a deal-breaker. Natalie needed a partner who would provide tier two level support while she provided the tier one support on-site.
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IT Solutions
A Flexible IT Solution
Flexibility was missing from most conversations
Most IT service providers lack a flexible IT solution in their services offerings. Some organizations need an ‘IT department’ to totally oversee their IT environment. And then others need an IT services company that gives them the hands-on freedom to handle what they can and to support the needs they cannot.
This willingness to work with customers on flexible IT solution is a simple yet critical component for most companies with needs that require the services these providers offer.
Natalie Yutzy: Responza doesn’t force a one-size-fits-all package on any customer, but offers extensive options that can be included – or not – according to what the customer requires and desires.
Meeting customers at their needs
Small and medium businesses don’t have the resources to support the level of technology that will enable them to set themselves apart from competitors and thrive as their market’s leader.
Responza sits down with customers to gather the insight about their needs for today and goals for tomorrow in order to create IT success for them before they touch anything in the IT environment.
Natalie Yutzy: The relationship that McCay Kiddy has built with Responza has helped the CPA firm become better at getting the most from the technology they have and understanding technology that can add value and help them meet their goals.
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Responza
Why Responza
For Natalie it was important to differentiate service provider from partner: Responza would definitely be McCay Kiddy’s partner.
Natalie was clear about her decision points in selecting Responza.
It is because Responza offers:
- Offers flexibility in how McCay Kiddy could write their contract
- Has deep expertise in the support of the virtual server solution which fits the company’s needs
- Enables McCay Kiddy to be active in the IT management areas where it makes sense
- Is proactive in overseeing McCay Kiddy’s best interests
- Is a partner who keeps McCay Kiddy’s IT in sync with growth and change
- Follows Best Practices in IT
- Helps customers budget world class IT solutions
Responza
Who is Responza?
It’s simple. Responza is the IT partner small and medium sized businesses should leverage to perform with excellence and thrive among their competitors.
Obsessive About IT Operations
Steeped in Business & IT Experience & Knowledge
Fanatical About Service Excellence & Customer Satisfaction
Well-Established & Rooted in the Business Community
Best IT Practices
IT Best Practices Seal the Deal with McCay Kiddy
A flexible IT solution was only the start
Best Practices don’t mean that you do things exactly like other organizations and you don’t do things the cheapest way. Best Practices do mean that you establish standards, providing guidelines for organizations to live by.
Best Practices ensure the integrity of a flexible IT solution and instill confidence for technology’s ability to support future growth and business directions.
Natalie Yutzy: The sweet spot for me is Best Practices. In our initial meeting, Lance shared Responza’s business model and the adherence to standards and Best Practices. That was when I knew that Responza would be successful for McCay Kiddy and that they were without a doubt the best partner for us.
The knowledge and expertise to be strategic
The relationship that McCay Kiddy has built with Responza has helped the CPA firm become better at getting the most from the technology they have and understanding technology that can add value and help them meet their goals.
Natalie Yutzy: One of Responza’s differentiator is their ability to be a strategic partner with business understanding and IT expertise.
TESTIMONIALS
What People Are Saying
“The relationship that McCay Kiddy has built with Responza has helped our firm become better at getting the most from the technology they have and understanding technology that can add value and help them meet their goals.”
Natalie Yutzy, McCay Kiddy
“Working with Responza was, quite honestly, a relief. We had so many IT service providers come in and price out huge plans with huge price tags that just didn’t fit what we needed to become current or stage out our future.”
Michael Graham, ADC Engineering
“Because of the improvements Responza helped us make, we are able to be more forward thinking and forward-acting instead of maintaining our day-to-day. We can be much more about our customers than about our IT infrastructure.”
Rob Hodges, Duvall Catering and Events
“I appreciated the help very much. My technician was friendly and solved the problem quickly and effectively.”
“Thank you very much. This was my first time working from home and it is a relief to know that I can get help.”
Dora H.
“Jesse was really fantastic to work with and anticipated everything I would need.”President
LOCATIONS
Seattle Offices
3250 Airport Way, Suite 326
Seattle, WA 98134
5401 South Tacoma Way, Suite 20
Tacoma, WA 90409
2265 116th Ave NE, Suite 110
Bellevue, WA 98004
Charleston Office
29 Gamecock Avenue, Suite 201
Charleston, SC 29407