Your IT Department
You’re the expert at your business. Let Responza be the experts of your IT.
Responza is at its best with Managed Services instead of a break/fix or on demand model of service. But just what is a Managed Services model?
Managed Services represents not just a retainer but rather an active engagement plan with defined roles, responsibilities, and expectations. Managed Services centers around strategic IT planning that makes sense for your business and builds from there.
Do your hardware and software need TLC? Responza’s engineers and back office staff can bring your environment up to current. Do your users need assistance with their daily work? Responza’s local help desk is available for both remote and onsite support. And that’s just the beginning.
Benefits of Responza’s Totally Managed IT™ plans include:
- 24/7 IT Support – rest easy knowing your business’s IT infrastructure is under constant observation and care.
- Fixed-cost, monthly plans, with no long-term commitment – No unexpected expenses and no long-term contracts. Responza gives your business great service with a controlled IT budget.
- Stability, security, and peace of mind – Responza’s strategic IT management keeps your systems up to date and puts you in hte driver’s seat to make business decisions.
Responza offers a full suite of services that puts a full IT department at your business’ disposal. We assume day-to-day responsibilities for user support, hardware/software maintenance, and more, so you are free to focus on your bottom line.
Our services include:
Strategic IT Planning
Responza provides guidance to leverage your IT assets. Our experts help you improve the performance and availability of your environment and allow you to plan for the future of your business.
There’s no two ways about it: technology can present issues. And it’s users who encounter those issues, keeping them from getting valuable work completed. Our support team offers complete user support so they can get back to business fast.
Remote Monitoring and Maintenance
Responza’s automated monitoring and proactive maintenance ensures that issues are identified and resolved before they become a problem for your business.
PC and Server Management
From basic troubleshooting to asset management to new installations, Responza takes care of your systems, with the majority of work done behind the scenes so there’s no impact on your productivity.
Responza works with a select number of security providers to keep your business operations reliable and secure. From spam to firewalls to anti-virus, we do it all.
Data Recovery and Backup
Responza’s data management ensures that user files and data are always protected, available from any location, and easily recoverable if a disaster occurs – all without administrator intervention.
When your email goes down, so does your business. In many cases, we’ll be able to remotely diagnose and resolve issues to get your business running in minutes, instead of hours or days.
Responza constantly monitors your network to ensure that your technology is performing optimally. Since we take a proactive approach to monitoring your network, we can prevent your company from experiencing expensive IT complications and save you thousands of dollars per year.
We take the worry out of having to deal with individual technology companies and become your point of contact with them. We will work with their tech support to resolve issues you face with their products, and assist with scheduling service calls for your equipment.
To talk to an expert to see if Responza is the right IT department for your business, send us a message or give us a call at [###].