Responza LLC

Careers at Responza

Our customers bet their business on excellent IT operations. The mission of our employees is to provide that world class IT environment and operations support to align with customer strategy and needs. We provide outstanding support for all network assets, hardware, software, and critical business applications.

Position Summary:
Plan, implement and manage Microsoft server infrastructure environments. Implement and manage virtualized (VMWare & HyperV) MS infrastructures. Deliver and monitor data backup solutions. Provide hands-on technical expertise for multi-site Microsoft server environments. Deep dive into Server, Active Directory, Group Policy, Security Administration, Exchange, SQLServer, SharePoint, IIS, and advanced networking applications.

Responsibilities:

  • Deploy, monitor, maintain, and support customer IT systems including servers, PCs, operating systems, virtualization, networking equipment, hardware, business software, and peripherals.
  • Develop/deploy tools and scripts to facilitate maintenance and administration.
  • Provide ongoing server support including configuration, maintenance, patch management, security, backup, and restore.
  • Provide T2/3 helpdesk support including analyzing and resolving end-user issues at the desktop level to ensure customer satisfaction.
  • Maintain technical documentation and diagrams.

Qualifications:

  • BS degree in a computer discipline or equivalent applicable experience. Technical certifications desirable.
  • 5+ years of experience in IT and network operations.
  • Deep technical knowledge of virtualization technologies, storage solutions, the Microsoft stack, including installation, administration, preventative maintenance, capacity planning, monitoring, and security. Experience with Linux, Microsoft Small Business Server, Citrix, SonicWall, Citrix, VPN, and deep GP management are big pluses.
  • Proven technical troubleshooting skills and logical problem solving.
  • Excellent organization, attention to detail, time management, follow-up skills, and the ability to manage several projects simultaneously.

Please send your resume and cover letter to jobs@responza.com or apply through the form below with a Word Document or PDF.

 

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Position Summary:

The Support Center Technician is part of a team providing the clients with the first contact for their support needs. These individuals need to have care of the customer as their top priority ensuring prompt communication as well as problem resolution.

Responsibilities:

  • Manage ticket and call queues to prioritize and resolve issues in a timely manner.
  • Document and escalate more complex problem tickets allowing for quick resolution.
  • Create and maintain effective documentation and diagrams.
  • Identify trends in tickets and communicating these findings to management team.
  • Analyze and resolve issues through proactive troubleshooting and problem solving.
  • Provide stellar end-user training as needed regarding technologies supported.
  • Deliver an impeccable standard of customer service to new and existing clientele.
  • Perform and practice effective time management on a daily basis.
  • Perform and practice effective vendor management to support mutual clients.
  • Set client expectations as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Responsible for entering time and expenses in ConnectWise as it occurs.
  • Ensure consistency of existing systems through maintaining and enforcing standards/procedures for implementing technical solutions.

Qualifications:

  • Professional IT Certifications (and/or the ability to obtain): Microsoft MCP, MCSA, or MCITP, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
  • Knowledge of IT applications, processes, software, and equipment such as network, Exchange, and VPN
  • Strong organizational and client service skills
  • Skill in planning and preparing written communications
  • Interpersonal skills: such as telephone skills, communication skills, active listening and client-care
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast-moving environment
  • Must have the ability to travel to clients as needed
  • Ability to learn new software and processes, and utilize appropriately

Please send your resume and cover letter to jobs@responza.com or apply through the form below with a Word Document or PDF.

 

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Position Summary:

If you have a proven record of success in selling IT Solutions, understand the value of Information Technology, and can clearly articulate that value to others, we should talk. The focus of this position is new business development, so you should be comfortable with cold calling, experienced in prospecting, and a master at building relationships. You have solid communication and presentation skills, you pay attention to customer service, you have an ability to recognize client needs, and you turn those needs into deals.

Responsibilities:

  • Create new sales and business development opportunities through prospecting and collaboration.
  • Develop strong relationships with customers and prospects.
  • Conduct presentations and consultative selling to business executives.
  • Drive demand.
  • Participate in local forums and events that will build relationships and drive sales opportunities.

Qualifications:

  • A college degree and 3-5 years of successful business development or sales experience, preferably within the technology consulting, network services, or IT services arena.
  • A proven track record in generating prospects, cultivating and managing through the sales cycle, and closing business.
  • Strong prospecting, cold calling, lead generation, and client pursuit skills.
  • Possess the ability to translate complex technical concepts into business terms.

Please send your resume and cover letter to jobs@responza.com or apply through the form below with a Word Document or PDF.

 

Name (required)

Email (required)